Privacy policy

Last updated: 13 October 2026

This policy explains what personal data Rewired collects, why, and what rights you have. It applies under the Swiss Federal Act on Data Protection (FADP) and, for customers in the EU/EEA, the General Data Protection Regulation (GDPR).

Who is responsible

Kevin Benz Gestaltung, Stetterstrasse 9b, 5507 Mellingen, Switzerland. Contact for all privacy matters: hello@rewired.love.

What we collect

• Your questionnaire answers: your first name, the belief you want to change, a moment when you felt it, who you would be without it, when and at what time you listen, your preferred language and voice, and anything you ask us to avoid. These answers can touch on personal and sensitive topics, such as your emotional wellbeing.
• Your email address, entered at checkout, to send your order confirmation and your track.
• Payment data is processed by Stripe. We never see or store your full card details.
• Technical data such as your IP address and browser information, used to protect the checkout from bots and to run the website securely.

Why we use it

• To write, voice and deliver your personal track, and to correct it if we made a mistake (performance of our contract with you).
• To process your payment and keep the records required by law.
• To protect our service from abuse (our legitimate interest).

Because your answers can include sensitive information, we only process them with your explicit consent, which you give at the end of the questionnaire. You can withdraw it at any time by writing to us; we then delete your answers, but we can no longer create or correct your track.

We do not sell your data, we do not use it for advertising, and we only send you emails about your order.

Service providers

To create and deliver your track, we work with these providers. They process your data on our behalf and only for this purpose:

• Stripe (payments), Stripe Payments Europe Ltd., Ireland, and Stripe, Inc., USA
• Anthropic (AI writing of your script), USA
• ElevenLabs (AI voice for your track), USA
• Resend (sending emails), USA, with sending infrastructure in the EU
• Vercel (website hosting), USA
• Cloudflare (Turnstile bot protection), USA
• Apple iCloud (our email inbox), USA

Some of these providers are based in the USA. Where this is the case, data is transferred on the basis of the Swiss-U.S. and EU-U.S. Data Privacy Framework or the European Commission's standard contractual clauses.

How long we keep it

We keep your answers, your script and your track for 12 months after delivery so we can fix mistakes and answer questions, then we delete them. Payment and accounting records are kept for 10 years as required by Swiss law. You can ask us to delete your answers and track earlier at any time.

Cookies and storage

We do not use tracking or advertising cookies. While you fill in the questionnaire, your answers are kept in your browser tab (session storage) so they are not lost if you go back. They are deleted when you close the tab or complete your order. Cloudflare Turnstile processes technical data to tell humans from bots.

Your rights

You can ask us for access to your data, its correction or deletion, a copy of it, or object to its processing. Just write to hello@rewired.love. You can also lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, in the EU/EEA, with your local data protection authority.